A Guide To Hiring A Virtual Assistant

In the last few years, the number of businesses hiring virtual assistants has becoming increasingly popular. The physical to digital shift left behind after the covid-19 pandemic forced businesses to think differently about their resources and importantly, their funding for these resources.

Virtual assistants can provide a wide range of services and monthly support including, but not limited to;

• Data entry

• Answering and taking phone calls

• Email management

• Content writing

• Social media management

• Bookkeeping

If you are considering hiring a virtual assistant, knowing where your experience is best placed and where you can lean on a virtual assistant is the best place to start.

Here are 5 key factors to look out for when considering hiring a virtual assistant: 

Skills and Experience:

It goes without saying but you should ensure the VA has the specific skills needed for your intended tasks. This could range from administrative support to customer service so be sure to check their range of experience and proven track record in handling similar responsibilities.

Communication and Responsiveness

Remote work relies on effective communication, so it’s critical that any potential VA can clearly communicate whether in writing or verbally through telephone calls or video calls. Another other key part of being a good communicator is the ability to be reliable and responsive in when you communicate. 

Cultural Fit and Work Style

While a virtual assistant doesn’t need to be a close colleague, it helps if their personality and approach complement your own working style. A collaborative attitude is key, especially if they will be working on sensitive or creative tasks.

Technology, Tools and Software

Check that the VA is comfortable using tools that you rely on (e.g., Google Workspace, Slack, project management software like Trello or Asana, CRM systems). If they’re unfamiliar with any tools, they should demonstrate the ability to learn them quickly.

Trustworthiness and Security

Make sure your VA has a strong understanding of data security and confidentiality, especially if they will have access to sensitive information (financial data, client details, etc.). 

Professionalism

Conduct a thorough background check if necessary and ensure they have the professionalism to represent your business appropriately, particularly if they interact with clients or handle confidential materials.

Need further support?

If you are interested in learning more about our virtual assistance services or would like to discuss how we can support your business, please don't hesitate to get in touch with us. 

We look forward to connecting with you and exploring how we can assist in achieving your goals.